Troubleshooting

Start with the symptom you can see. Each guide lists the quickest checks and the information to keep when you need Support.

Server symptoms

• My Server Won't Start
• I Can't Connect to My Server
• My Server Stopped on Its Own
• Settings or Mods Didn't Apply
• An Automation Didn't Run
• My Save Data Is Missing or Outdated

Account and payment symptoms

• My Payment Didn't Add Credits

Quick checks

1. Open Console and check Credit Balance.
2. Open the server and note its exact status and status message.
3. Wait for Starting, Stopping, or another in-progress action to finish before changing settings or trying the action again.
4. Review the Activity Log for recent starts, stops, errors, and configuration changes.
5. Check Cost & Usage when the question is about when credits were used.

Before contacting Support

Keep the server name, game, approximate time, exact status or payment message, and the action you were attempting. Do not send account sign-in credentials, game account tokens, or full payment details.