Viewing Transactions

Keep a receipt for a credit purchase or find the reference needed for a payment question. Use the payment's Receipt page; this guide does not require a separate Transactions menu.

Before you begin

Sign in to the account that made the purchase and open its payment-result or status page. If you kept a receipt or status link, use that link. Another signed-in account cannot view your receipt.

Open and save a receipt

1. On the payment-result page, select View receipt.
2. Check Order reference, Amount, payment status, Payment method, and Date.
3. For a completed purchase, check Credits added and any Settled or Transaction reference details shown.
4. Select Print to print the receipt or use your browser's print-to-PDF option, if available.

The receipt identifies the purchase and its provider. Its existence alone does not prove payment is complete: a pending receipt explains that credits have not yet been added.

Check a pending purchase

1. Select Check payment status if the receipt offers it.
2. Wait for the result, then refresh Credit Balance in Console.
3. If payment remains processing, keep the same order reference and check again later rather than immediately purchasing again.

A bank or provider confirmation and the hosting wallet can update at different times. See payment troubleshooting if you paid but credits are missing.

Find hosting charges instead

Receipts describe top-ups into the wallet, not deductions for running servers. Open Settings → Cost & Usage to review or export those charges. See Cost & Usage.

If you cannot find the receipt

Check that you are using the purchasing account and the original payment link. If the link is lost or cannot open, email support@hourlygameserver.com with the amount, currency, approximate time, provider, and any reference you retained. Do not send checkout access tokens, passwords, or full card details. Do not create another payment just to obtain a receipt.