Running Out of Credits

Restore service when your wallet cannot cover a required charge. Your credit balance does not go below zero; insufficient credits do not automatically delete your server.

Identify what could not be paid

Sign in and check Credit Balance in Console, then open the affected server:

  • New server: with insufficient credits, it is listed but remains Stopped, without being prepared for play or charged the first hour.
  • Active server: if it cannot pay the next hourly charge, it is stopped. The unpaid hour is not added as wallet debt.
  • Configuration change: if a required additional charge cannot be paid, the change cannot proceed. Reopen the settings and check the saved selection before retrying; do not assume every displayed setting reverted automatically.

Do not rely on exhausting the wallet as your normal way to stop hosting. Use Stop deliberately when finished.

Add credits and restart

  1. Open Buy Credits and choose enough for the required charge, considering other servers using the same wallet.
  2. Complete payment and wait for confirmation that credits have been added.
  3. Return to Console and check Credit Balance.
  4. Open the stopped server and select Start.
  5. Wait for Running, then use its current connection details.

Adding credits is not itself a manual start request. If the old prepaid hour was exhausted, starting requires a new full-hour charge. See buying credits and connecting.

Retry a configuration change

After confirming the top-up, reopen Server Settings, review the rate and charge, and submit the desired change again. A rejected change is not automatically retried by topping up.

Prevent the next interruption

Check balances before long sessions, account for every running server, and review Cost & Usage. Stop unneeded servers or choose an appropriate lower-cost size rather than depending on a last-minute payment.

If the server still will not start

Check whether payment is still processing and whether another server has used the balance. For missing credits, use payment troubleshooting. For a funded server that still stops, follow unexpected-stop help, including the server name, status, and approximate time when contacting support.